LEGAL / PRIVACY
Privacy Policy
At jCloud Solutions ("we," "us," "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, purchase our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.
01 / INFORMATION WE COLLECT
Information We Collect
1.1 Information You Provide Directly
We collect information you give us when you:
- Fill out a contact or inquiry form
- Book a consultation or AI audit
- Purchase services through our website
- Sign up for our newsletter
- Communicate with us via email, phone, or chat
This information may include:
- Name and contact details (email, phone, address)
- Business name and details
- Payment information (processed securely by Stripe — we do not store credit card numbers)
- Project requirements, content, and assets you share
- Communications and feedback
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent, and referral source
- Cookies and similar tracking technologies (see Section 7)
1.3 Information from Third Parties
We may receive information about you from:
- Analytics providers
- Payment processors
- Social media platforms if you interact with us there
- Public business directories used for outreach
02 / HOW WE USE YOUR INFORMATION
How We Use Your Information
We use your information to:
- Provide, operate, and deliver the services you request
- Process payments and send invoices/receipts
- Communicate with you about projects, updates, and support
- Respond to inquiries and provide customer service
- Send marketing communications (only with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our agreements
- Detect, prevent, and address fraud or security issues
03 / HOW WE USE AI TOOLS WITH YOUR DATA
How We Use AI Tools With Your Data
Because we build with AI, transparency about AI use matters. Here's how we handle your data with AI tools:
- We use AI tools to design, build, and deliver services. Full vendor disclosure available upon request for clients with specific compliance or due-diligence requirements.
- Data you share with us may be processed by these AI providers to complete your project.
- We use API-tier accounts where possible, which by default do NOT train AI models on your data.
- We never knowingly submit your confidential business data, customer PII, or proprietary IP to consumer AI tools.
- For sensitive projects, we can use private/self-hosted AI models upon request.
Every provider we use meets the following standards:
- SOC 2 Type II certified (or equivalent)
- Industry-leading security and compliance posture
- Clear data handling and retention policies
- Enterprise-grade encryption in transit and at rest
04 / HOW WE SHARE YOUR INFORMATION
How We Share Your Information
We do NOT sell your personal information. We share information only in these limited circumstances:
4.1 Service Providers
We share data with trusted vendors who help us operate our business:
- Payment processing: Stripe
- Email & communication: Google Workspace
- Analytics: Google Analytics, Plausible
- Hosting & infrastructure: Vercel, AWS, Supabase
- AI providers: OpenRouter
- CRM & automation: HubSpot, Make, n8n
All providers are bound by confidentiality and data protection obligations.
4.2 Legal Requirements
We may disclose information if required by law, subpoena, or to:
- Protect our legal rights or property
- Investigate fraud or security issues
- Comply with a court order or government request
4.3 Business Transfers
If jCloud Solutions is involved in a merger, acquisition, or sale, your information may be transferred. We'll notify you before this happens.
4.4 With Your Consent
We may share information with other parties when you give us explicit permission (e.g., posting a case study).
05 / DATA RETENTION
Data Retention
We keep your personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Specific retention periods:
- Active client data: For the duration of the engagement + 7 years (for tax/legal purposes)
- Inactive prospect data: Up to 24 months from last interaction
- Marketing list data: Until you unsubscribe
- Website analytics: 14 months (Google Analytics default)
You can request earlier deletion at any time — see Section 8.
06 / DATA SECURITY
Data Security
We implement industry-standard security measures, including:
- TLS 1.3 encryption for data in transit
- AES-256 encryption for data at rest
- Two-factor authentication on all internal accounts
- Principle of least privilege for data access
- Regular security reviews and updates
No method of transmission or storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.
07 / COOKIES & TRACKING TECHNOLOGIES
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze how visitors use our website
- Improve user experience
- Deliver relevant marketing (if applicable)
Types of cookies we use:
- Essential cookies: Required for the site to function
- Analytics cookies: Help us understand site usage (Google Analytics, Plausible)
- Marketing cookies: Used to measure ad performance (only if you've consented)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
EU/UK visitors: We display a cookie consent banner on first visit. You may accept, reject, or customize your preferences.
08 / YOUR PRIVACY RIGHTS
Your Privacy Rights
Depending on your location, you may have the following rights:
8.1 All Users
- Access: Request a copy of the data we have about you
- Correction: Ask us to fix inaccurate information
- Deletion: Request that we delete your data
- Opt-out: Unsubscribe from marketing emails at any time
8.2 EU / UK Residents (GDPR)
You additionally have the right to:
- Restrict or object to processing
- Data portability (receive your data in a portable format)
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
8.3 California Residents (CCPA / CPRA)
You additionally have the right to:
- Know what personal information we collect and how we use it
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information (note: we do not sell your data)
- Non-discrimination for exercising your rights
To exercise any of these rights, email us at jcloudsolutions.ai@gmail.com. We'll respond within 30 days.
09 / INTERNATIONAL DATA TRANSFERS
International Data Transfers
jCloud Solutions is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in countries with different data protection laws.
For transfers from the EU/UK, we rely on Standard Contractual Clauses (SCCs) and ensure equivalent protections.
10 / CHILDREN'S PRIVACY
Children's Privacy
Our services are intended for businesses and adults 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 in the EU). If you believe a child has provided us with personal information, contact us and we will delete it.
11 / THIRD-PARTY LINKS
Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
12 / CHANGES TO THIS POLICY
Changes to This Policy
We may update this Privacy Policy from time to time. When we do:
- We'll update the "Last Updated" date at the top
- For material changes, we'll notify you by email or via a notice on our website
- Continued use of our services after changes means you accept the updated policy
13 / CONTACT US
Contact Us
Questions, concerns, or requests about your privacy?
Email: jcloudsolutions.ai@gmail.com
For EU/UK inquiries, contact our data protection point of contact at the email above.
© 2026 jCloud Solutions. All rights reserved.